Tuesday, December 18, 2012

Novopay, pain and beyond.

After the most wonderful non PC day at school yesterday, lolly scrambles and water fights!(Thanks Spud for the loan of the fire engine)I ventured to school to assist Tanya with the Start of Year staffing pay organisation. We arrived at 8.30am to let the builders in and then started. We have had no staff changes, nothing at all. Its all the same, its the same people so it shouldn't be an issue, eh. So why then 2 hours later we gave up. We had been on the help line and actually got through to a real person. After 30 minutes of her explaining the bloody obvious to us that we had already tried, she, the help line lady, decided it was an IT issue and our problem would be logged and they would ring us back later on during the week. We then established, with the lovely help line lady, that we were on holiday and email may be the better option.It took a wee while for that one to sink in. I can only hope that we receive some help before the start of the year as it will take a great deal of time to set up the simple, extremely simple, online process to get our staff paid.

1 comment:

  1. Spud's fire truck and the water fight has been the talk of the village kids - cool :-)
    But not so cool about Novopay and its administrators. It's bad enough that teaching staff have to put so much time into educational admin, without them also having to deal with the financial administration too.
    Imagine if this triggered a breakdown of the sustem as we know it, as teachers set up little private schools ...

    PS That fire truck should have provided stimulus for some good boys' writing - however it comes.


About Me

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Rangiora, Canterbury, New Zealand
I have been Principal of Ashley School since 2002 and I am still learning my job.I am married with 3 children. I have a love of educating children to the best of their potential. I enjoy Rowan Atkinson, Ricky Gervais, cycling and all other sports.